Frequently Asked Questions
Different facilities provide different types of care in a variety of settings; some residential settings have four to six residents living in a home while an apartment setting can have several different units occupied by our residents. Regardless of size and setting, all facilities should provide certain amount of basic services. The key is to match the setting to the needs and preferences. Choosing the right home or center will require you to use critical judgment, and to rely on the intuitive feeling of the prospective resident or his/her representative.
Answer:
We serve clients throughout Wayne, Macomb, and Oakland County. Where are you? Call us at 586-817-0464 and see if we can serve you. Or please check out our Service Area Map for more information.
Answer:
All of our Caregivers are W-2 employees. They are all licensed with the State of Michigan. Our company has full insurance coverage, including Workman’s Comp, and liability insurance.
Answer:
We accept all Long Term Care insurance plans, Auto Insurance, Workmans Comp and several others. Please call for a complete list of insurances we accept at Orchard Living View.
Answer:
At the minimum, we provide a two hour service for respite care or bathing care.
Answer:
We network with hospice companies, but we are not licensed to provide hospice care. Hospice does not provide 24 hour care. We provide all non-medical care that hospice care is unable to provide. We have Caregivers who have provided hospice support. They are exceptionally compassionate people who are able to handle death and dying while also helping make others as comfortable as possible.
Answer:
Orchard Living View provides non-medical Caregivers that can work closely and in conjunction with a home health nurse. We can also refer you to a home health solution which we work closely with to instruct Caregivers if there is specific care which needs to occur. Working with a company we refer will make the care coordination seamless and optimized.
Answer:
We have an RN we work with who is capable of doing medical work under her own specific license. She does client assessments, and trains Caregivers on special cases. The home care business is non-medical. Our nurse is non-medical, but if needed, we have an RN we can refer to that works outside of home care.
Answer:
Yes. We are connected to a doctor that works closely with Orchard Living View and who can be reached easily. If a client is in need of that level of help or care, we can make a referral and then work closely with the Doctor to follow any request ordered by them.
Answer:
We communicate with and supervise our Caregivers on a regular, daily basis. We also have Care Managers who communicate with Caregivers after each shift to get a daily report.
Answer:
We only hire Caregivers who have a minimum of three years experience working with Dementia and Alzheimer's patients. Our Caregivers are effective communicators and know how to creatively and professionally handle demanding situations. Due to the complexity of Dementia and Alzheimer's, we are extremely careful in screening for the most qualified Caregivers when it comes to Dementia and Alzheimer's care abilities.
Answer:
We have a well-rounded group Caregivers who have experience with various chronic conditions and who are very capable and able to appropriately anticipate care needs and issues as they arise.
Answer:
Simple. It is very important at Orchard Living View we serve every client to the fullest, and we work diligently to keep all of our clients and their family fully satisfied with our care services and communication at all times. Every client matters to us as if they were our own family member.